Frequently Asked Questions

Yes. Chogan's fragrances are developed by professional perfumers in Italy — 30% fragrance oil concentration, equivalent to Extrait de Parfum, the highest quality tier. Lasting 8–12 hours. You get a full, proper perfume, not a cheap knock-off.

Our fragrances are independent compositions in the same fragrance family as well-known designer perfumes. We don't copy formulas. We use high-quality raw materials from the same regions of origin and create fragrances that evoke a similar mood — at a fair price.

Close enough that many customers stop buying the originals. But every fragrance is also a little different — skin, temperature and time all influence how a perfume smells. That's why every order includes a free tester: smell first, open the bottle once you're sure.

8–12 hours on skin, depending on skin type and body temperature. Standard Eau de Toilette lasts 2–4h, classic Eau de Parfum 4–6h. The difference comes from the 30% concentration.

Yes. All Chogan products are vegan, cruelty-free and dermatologically tested. Full INCI ingredient lists are on every package, as required by EU cosmetic regulations.

15ml is the refill for the fragrance case — not designed as a standalone. 30ml is our best-seller: enough to try, handy for travel. 50ml and 70ml are for fans who've found their favourite. The 70ml order includes a free 15ml refill.

You describe what you love — a mood, an occasion, a season, or the name of a designer fragrance. Sofia understands natural language and finds the right scent from over 143 fragrances. No account, no registration.

Yes. You can say "I like Tom Ford" or "something like Sauvage but warmer". Sofia understands and finds the matching Chogan fragrance — without repeating brand names in the answer, but the match is precise.

Tell Sofia — she responds to feedback and refines the recommendation. And remember the free tester that comes with every order: smell first, open the bottle once you're sure — no risk.

Yes, completely free. No account needed.

On skin, not on paper strips. On the wrist or inner elbow. Wait 20–30 minutes after the first spray — only then does the true character of the scent reveal itself. Never test multiple fragrances at the same time.

Yes — every order includes a free tester of the same perfume. Keep the full bottle sealed, try the tester first, and only open it once you're sure.

Processing time: 1–2 business days. Then Chogan ships directly from Italy. Most EU countries: 2–5 business days. Full details on the shipping page.

For Austria and Germany: from €50 order value. The threshold varies by country — all details on the shipping page.

Credit card, Apple Pay, Google Pay — all payments are SSL-encrypted, processed via Mollie / Stripe.

Unopened products can be returned within 14 days (EU statutory right of withdrawal). Products whose seal has been opened are excluded for hygiene reasons. Full details →

No. Dufthaus Wien is an independent online shop. You buy directly from us — no network, no membership, no pressure, no commission structure. Simple: you order, we deliver.

A small team from Vienna who love fragrance and were frustrated that good perfume always had to cost €80+. Full details in the legal notice.

Write to us via the contact form — response within 24 hours. Or ask Sofia — she's available around the clock.